Important Notice
By using the a6star platform, you agree that your personal data is collected and used in accordance with this privacy policy. We encourage you to read this document in full to understand your rights as a user.
1. Introduction
A6Star is committed to protecting the privacy of every user on our platform. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you register, log in, or interact with any part of the A6Star platform — whether through the website or mobile app.
This policy applies to all a6star platform users, including registered members, prospective users browsing our website, and anyone who contacts our support team. By using the a6star platform, you acknowledge that you have read and understood this privacy policy.
A6Star complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We appoint an internal privacy officer responsible for ensuring all our data handling practices remain in line with the latest legal requirements.
2. Personal Data We Collect
A6Star collects your personal information through several means, depending on how you interact with the platform. The following are the categories of data we collect:
a) Information You Provide Directly
- Full name as it appears on official identity documents
- Date of birth for age verification (minimum age requirement: 18 years)
- Active email address for account communication and verification
- Mobile number for two-factor authentication (2FA) and notifications
- Current residential address for KYC and regulatory compliance purposes
- Payment method details — bank account number, e-wallet holder name (not password)
- Identity documents such as MyKad, passport or resident card
b) Information Collected Automatically
- IP address and approximate location data based on network information
- Device type and version, operating system, and web browser used
- Session data includes login timestamps, session duration, and in-platform activity
- Transaction history — deposits, withdrawals, games played and total wagering amount
- Cookies and similar tracking technologies (see Section 6)
A6Star Does Not Store
We do not store your password in plain text. All passwords are stored in a cryptographic hash format that cannot be reversed. We also do not store users' full credit/debit card numbers.
3. Purpose of Data Collection & Processing
Below is a clear summary of why we process each category of data we collect:
| Data Type | Processing Purpose | Legal Basis |
|---|---|---|
| Identity & Contact | Account Registration KYC | Legal and contractual compliance |
| Payment Information | Deposit Processing Withdrawal | Contractual compliance |
| Session & IP Data | Security Fraud Detection | Legitimate platform interests |
| Game History | Customer Support Audit | Legal compliance |
| Email & Phone | Communications Promotions | User Agreement |
| Cookie Data | User Experience Analytics | User Agreement |
A6Star never uses your personal data for purposes not stated here without first obtaining your consent. All data processing is carried out on a lawful and accountable legal basis.
4. Data Sharing & Disclosure
A6Star does not sell, rent or trade your personal data to any third party for marketing purposes. However, there are certain circumstances where we need to share your information with trusted parties:
- Technical Service Providers: Cloud infrastructure providers, payment processors and security services that help us operate the platform. All providers are bound by strict confidentiality agreements.
- Game Providers: Third-party game providers that supply games on the a6star platform may receive session data required to run the games correctly. No personally identifiable information is shared beyond what is necessary.
- Legal Authority: A6Star will disclose user information to law enforcement agencies or regulatory bodies when required by law, court order, or valid legal process.
- Fraud Investigation: In cases of suspected fraud, money laundering, or other illegal activity, we may share the necessary information with the relevant authorities.
In all data sharing cases, a6star ensures that only the minimum required information is shared, and that all sharing is carried out with appropriate security measures to protect your privacy.
5. Data Security
A6Star continuously invests in world-class data security infrastructure. The following are the key security measures we implement to protect your personal information:
- 256-bit SSL Encryption: All data transmitted between your device and a6star servers is encrypted using the latest TLS/SSL protocols, making it unreadable to unauthorized parties.
- Data-at-Rest Encryption: Sensitive data stored in our databases is encrypted using the internationally recognised AES-256 encryption algorithm.
- Two-Factor Authentication (2FA): All accounts are protected with 2FA to add an extra layer of security at login.
- Real-Time Monitoring: Our intrusion detection system monitors for suspicious activity 24 hours a day and sends immediate alerts to our security team.
- Regular Security Audits: The a6star platform conducts regular independent penetration testing and security audits to identify and address vulnerabilities before they can be exploited.
- Internal Access Controls: Internal access to user data is restricted solely to staff who genuinely require it, with access logs recorded for audit purposes.
Immediate Action in the Event of a Breach
In the event of a data breach affecting your personal information, a6star will notify affected users within 72 hours of the breach being detected, in line with international data protection best practices.
6. Cookies & Tracking Technologies
A6Star uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality, and understand how users interact with our website. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
- Preference Cookies: Saves your personal settings such as preferred language, theme and display preferences to ensure a consistent experience every time you visit.
- Analytics Cookies: Helps us understand aggregated, anonymised platform usage patterns for improvement purposes. Analytics data does not contain information that directly identifies individuals.
- Marketing Cookies: Used to display relevant promotions to you based on your previous activity on the platform. You may opt out of this type of cookie through your cookie settings.
You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may cause some platform features to function incorrectly.
7. Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and a6star's privacy policy, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request a correction at no charge.
Right to Erasure
You may request deletion of your data, subject to applicable legal retention requirements.
Right to Restriction
You may request a restriction on the processing of your data under certain circumstances defined by law.
Right to Data Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
Right to Object
You may object to the processing of your data for direct marketing purposes or processing based on legitimate interests.
To exercise any of the above rights, contact the a6star privacy team via Live Chat or email. We will process your request within 30 calendar days from the date of receipt. For complex cases, this period may be extended by up to 60 days with notification to you.
8. Data Retention Period
A6Star retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.
- Active Account Data: Retained for the duration your account is active and for 5 years after account closure, for audit and legal compliance purposes.
- Transaction Records: Retained for 7 years in accordance with applicable financial and anti-money laundering laws in Malaysia.
- Security Logs: Retained for 12 months for security incident investigation purposes.
- Cookie & Analytics Data: Analytical cookie data is stored for a maximum of 13 months before being automatically deleted.
- Support Communications: Customer support session records are retained for 3 years for quality control and evidentiary purposes.
Once the retention period expires, your data will be permanently deleted or anonymized so it can no longer be linked to your identity. The deletion process is carried out securely using internationally recognized data erasure standards.
9. Changes to the Privacy Policy
A6Star reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via:
- In-app or on-site notification at least 14 days before the changes take effect
- Emailed to your registered address for changes that directly affect your privacy rights
- Updates the "Last Updated" date at the top of this document
Continued use of the a6star platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before the effective date.
10. Contact Us About Privacy
If you have any questions, concerns or complaints regarding how a6star handles your personal data, we encourage you to contact us directly. Our privacy team is ready to assist you:
- Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
- Privacy Email: [email protected] — dedicated to data protection inquiries
- General Support Email: [email protected] — for all other general inquiries
We are committed to responding to all privacy-related inquiries within 3 business days. For formal complaints requiring in-depth investigation, we will provide a status update within 7 business days and resolve the case within 30 days.
Regulatory Body
If you feel your complaint has not been resolved satisfactorily by a6star, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPC) in accordance with procedures set by the relevant authority.
Data protection is not merely a legal obligation for us — it is part of a6star's identity as a trusted platform.
End-to-End Encryption
All data traveling across the network between your device and a6star servers is fully encrypted with TLS 1.3. No third party can intercept or read your communications.
Malaysia PDPA Compliance
A6Star operates in full compliance with Malaysia's Personal Data Protection Act 2010. All data collection and processing activities are carried out in accordance with strict PDPA principles.
No Data Selling
A6Star has never and will never sell user personal data to advertisers or any third party. Your data belongs to you — not to us as a business asset.
Full Control in Your Hands
You may access, correct, or request deletion of your data at any time through your account settings or by contacting our privacy team. We take every request seriously.
Independent Security Audit
The a6star platform undergoes regular security audits and data protection assessments by accredited independent firms. Audit findings are used to continuously improve our systems.
Rapid Breach Notification
In the event of any security incident affecting your data, a6star is committed to notifying you within 72 hours — well ahead of what is legally required.
Privacy Protected. Platform Trusted. Join a6star Today.
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